Shipping & Returns

Shipping & Returns

We usually ship within 2 business days from receipt of your order. If you qualify for free shipping, it will be automatically reflected in the checkout process.

We use Canada Post for shipping all our items. Shipping rates are calculated based on the shipping zone and the weight of items that are being ordered. Following are the delivery time lines for various shipping zones:

Shipping within Ontario (Canada)

3-5 business days from shipping

Shipping within rest of Canada

6-12 business days from shipping

Shipping for Continental US

6-12 business days from shipping

Shipping for the rest of the World

4-8 weeks from shipping

We do not ship to all countries in the world. If the country of your shipment is not in our database, you will be notified of this during your checkout process. If you are ordering from a country for which we do not allow online shipping, please contact our Customer Service Department and we will work with you to place your order.

Return Policy

At OjamboShop.com we strive for a 100% Customer Satisfaction Guarantee. If you're not happy with your purchase, send it back for an exchange or full refund, within 5 days of receipt. Follow the following steps to return your items.

1. Contact our Customer Service Department and state why you are returning the product.
2. We will provide the instructions for your return.
3. Send the package back to us.
4. All returned items should be in original condition.
5. We will adjust the amount billed to you upon receipt of your returned order. Your exchange or refund will be adjusted for actual cost of shipping and handling.

Please provide us your email address, fax or phone number in your email to the Customer Service Department so we can contact you if we have questions.

NOTE: Download Policy Is The Same